General Conditions & Sales Conditions
General Conditions & Sales Conditions
Preambule
The present conditions cover the business relations between, on the one hand,Objekten Sprl, whose head office is located at 64b rue Middlebourg, 1170 Brussels, in Belgium, and is registered on the Brussels Trade Register under number 0828.734.841, and on the other hand, any private individual products via the website www.objekten.com. This person will be referred to below as “the customer”.
The General Sales Conditions can be consulted online on the website www.objekten.com, referred to below as “the website”. Objekten sprl reserves the right to amend these. Therefore, the applicable conditions are those in force on the date the order is placed.
« The consumer has the right to notify the company that he/she does no longer wish to proceed with the purchase, without any penalty or stating of reason, within 14 days following the day after receipt of the goods or conclusion of the service contract. »
1. Field of implementation
By validating his/her order on the website the customer acknowledges having read and accepted present conditions without reserve, and renounces to take advantage of his/hers. No dispensation of these General Conditions is allowed without prior written confirmation from Objekten sprl.2. Information and advice
The website offers design products from several renowed designers. By placing an order the customer acknowledges being over 18. The customer pledges to carefully read and respect the instructions for use provided with the delivered products.3. Responsibilities regarding the offer of remote sales
Objekten’s commercial mission, via the website www.objekten.com, consists of offering products. It starts with the replacement order and ends with the delivery of the ordered products. Under no circumstances will Objekten act as a specialist advisor on the products sold on the website. Objekten cannot be held responsible for the quality of the products and their packaging. This responsibility lies with the manufacturer of the product bought. Also, any wrong use or manipulation of the product, or any adverse reaction to said product causing any type of damage or harm, either material or bodily, will in no way involve the responsibility of Objekten sprl. Objekten reserves the right to amend the price of articles sold on the website; the retail price being the one indicated when the order is placed. Objekten sprl disclaims all responsibility in case the delivered product does not comply with the current legislation in the country where the delivery is made (outside Belgium).4. Geographical range of the offer of remote sales
Objekten sprl sells remotely, from Belgium, to the entire Europe zone (EU), i.e.: Austria, Belgium, Cyprus, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain. And other Non-EU countries like : Japan, USA, Mexico, Brazil.5. Price and payment
Prices indicated for each product are in Euro and are VAT inclusive. The applied tax rate is determined by the delivery address. The product’s retail price is the one indicated on the website when the order is placed. This price does not include processing and delivery costs. These costs are invoiced as supplements and are clearly indicated before final validation of the order. Any other costs inherent to placing an order, such as connection or communication costs will be borne by the customer. Payment of any order will be made online with a debit or credit card, and for the whole order. Online payment is made via secure “SSL PAYMENT”, a programme provided by Ogone which is approved by the Central Service for Information System Security, thus strictly complying with banking regulations. Ogone’s encryption process ensures complete confidentiality of the information provided by the customer. An order is only considered valid once payment has been accepted by the system chosen (Visa, Mastercard or PayPal). The data recorded by the payment system will constitute proof of all transactions. Any fraudulent use of a method of payment will in no way involve the responsibility of Objekten sprl, who will initiate legal proceedings against the fraudulent user.6. Order and contract implementation
The order can only be placed online, and solely via the website www.objekten.com. The personal data and information provided by the customer when placing the order must be accurate. The click validating the order constitutes an irrevocable commitment on his/her part. Every order falls under the present General Conditions and only becomes contractual once an email has been sent, confirming the validation of the order by Objekten sprl, after acceptance of payment. The product illustrations on the website are not part of the contractual field. Any change of packing, packaging and/or display of the product in general will in no way involve the responsibility of Objekten sprl. Articles are offered subject to stock availability. In case of non-availability Objekten sprl will inform the customer by email. Objekten sprl cannot be held responsible should an event of force majeure occur, affecting production, availability, transport or delivery of the product.7. Transfer of ownership
The transfer of ownership of the ordered product will take place as soon as the contract has been concluded, i.e. as soon as confirmation of the order’s validation has been sent, after acceptance of payment.8. Delivery
The average delivery time is 7 working days, the maximum time being 30 days from the day after receipt of confirmation of the order’s validation, sent by Objekten sprl. Under no circumstances can the customer claim compensation in case the delivery is delayed, neither from Objekten, nor from the carrier. Delivery is considered completed as soon as the product has been delivered at the address indicated on the order. The customer must check that the delivered contents are in good condition. If products are missing and/or damaged, the customer should inform the carrier immediately in order to initiate the ad hoc procedure established by the carrier. The customer must notify Objekten within 8 working days in case of visible defects, or if the product doesn’t correspond to the one ordered,Either by registered mail, with acknowledgement of receipt, sent to:
S&K Consulting
Rue de la bienvenue 13
B-1070 Bruxelles
Or by email to:
info@objekten.com
If the customer is repeatedly absent, thus preventing delivery at the address indicated on the order, and after delivery has been attempted a maximum number of times as stated in the carrier’s General Conditions, the order will be returned to Objekten sprl. The customer will be notified by email. The total cost of re-delivery will be borne by the customer.
Email to info@objekten.com or via the heading “Contact us” on the website’s homepage.
Letter to: Objekten sprl, Rue Middlebourg 64b, 1170 Brussels, Belgium
The customer is entitled to ask for the personal data gathered by Objekten sprl to be corrected, amended or deleted. To do so the customer should contact Objekten Customer Service, as stated under article 10.
Or by email to:
info@objekten.com
If the customer is repeatedly absent, thus preventing delivery at the address indicated on the order, and after delivery has been attempted a maximum number of times as stated in the carrier’s General Conditions, the order will be returned to Objekten sprl. The customer will be notified by email. The total cost of re-delivery will be borne by the customer.
9. Cancellation clause
In accordance with the law of 6 April 2010 on business practices and on consumer protection, the customer has the right to cancel his/her order without penalty or stating of reason, provided he/she gives notice within 14 working days from the day after receipt of the goods. The customer must notify his/her cancellation by registered mail with acknowledgement of receipt, sent to: Objekten sprl, Rue Middlebourg 64b, 1170 Brussels, Belgium. The right to cancel does not apply if products have been used or damaged. The customer should return the order in its original packaging and at his/her own expense. He/she has a maximum of 14 working days from the day after receipt of the goods to do so.10. Customer Service – Complaints
All complaints or requests for information must be directed to Objekten Customer Service by:Email to info@objekten.com or via the heading “Contact us” on the website’s homepage.
Letter to: Objekten sprl, Rue Middlebourg 64b, 1170 Brussels, Belgium
11. Privacy Policy and Data Protection
Objekten sprl complies with current Belgian legislation on privacy and data protection. Personal data supplied to Objekten sprl when placing an order will not be disclosed to third parties unless the customer has given his/her express consent.The customer is entitled to ask for the personal data gathered by Objekten sprl to be corrected, amended or deleted. To do so the customer should contact Objekten Customer Service, as stated under article 10.